Return and Refund Policy
Who Is Shopenness?
Shopenness, a subsidiary of a company incorporated under the laws of India, having its registered office at Enn Ess Trades Private Limited Y-17, Okhla Industrial Area, Phase-2, New Delhi-110020, India ("Company"), operates www.shopenness.com and its mobile and tablet applications ("Platforms"), which inter alia facilitates the purchase of electronics, toys, and such other products sold by the Company under the ‘Enn Ess Trades’ brand ("Products") to the users of the Platforms ("Users")
What Is This Return And Refund Policy?
In keeping with Shopenness’ goal of ensuring User satisfaction, this return and refund Policy (“Return and Refund Policy”), together with the Terms of Use, sets out Shopenness’ procedures and policies in accepting Product returns, once a Product has been delivered to a User after purchase from the Platforms. Any return of Products by Users shall be governed by and subject to the terms and conditions set out under this Return and Refund Policy.
Users are required to peruse and understand the terms of this Return and Refund Policy. If you do not agree to the terms contained in this Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms.
Terms Of Return And Refund
For a seamless return or exchange process, we kindly request that you record an unboxing video upon receiving your product. This step is necessary for processing claims related to damaged, broken, or faulty items. We appreciate your cooperation and understanding.
We are focused to offer a unique buying experience and complete customer satisfaction for our products. We would always keep in mind your collector mindset, and hence make all efforts to make all your toys reach safe and sound.
In an event, if you are not pleased by our products/services offered, we would refund back the money, following all necessary checks.
For smooth functioning of the website, and to address your problems, please write to us on sales@ennesstrades.com.
Please find below, our policy for
cancellation of orders and refunds.
Cancellations
If you want an order to be cancelled, you would have time till we ship it out. Once shipped, cancellations are not possible.
Refunds
We are a company dedicated to collectors, so any stocks returned in unsaleable conditions, would not be eligible for any refunds (open sealed, tampered and blisters open are unsaleable stocks). All refunds would be made to the original mode of payments.