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Return and Refund Policy

Who Is Enn Ess Trades?

Reliance Brands Limited, a company incorporated under the laws of India, having its registered office at 5th Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai City, Maharashtra – 400002, India ("Company"), operates www.ennesstrades.com and its mobile and tablet applications ("Platforms"), which inter alia facilitates the purchase of electronics, toys, and such other products sold by the Company under the ‘Enn Ess Trades’ brand ("Products") to the users of the Platforms ("Users")

What Is This Return And Refund Policy?

  • In keeping with Enn Ess Trades’ goal of ensuring User satisfaction, this return and refund Policy (“Return and Refund Policy”), together with the Terms of Use, sets out Enn Ess Trades’ procedures and policies in accepting Product returns, once a Product has been delivered to a User after purchase from the Platforms. Any return of Products by Users shall be governed by and subject to the terms and conditions set out under this Return and Refund Policy.

  • Users are required to peruse and understand the terms of this Return and Refund Policy. If you do not agree to the terms contained in this Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms.

Terms Of Return And Refund

  • If the User is dissatisfied with the purchased Product received from Enn Ess Trades, or in the event where there are defects and deficiencies in the Product (attributable to, and accepted by Enn Ess Tradesafter due verification at its sole discretion), a User may initiate a request for returning the Product on the Platforms. The User shall initiate such requests for a return not later than 30 (thirty) days from the date on which he/she received the delivery of the Product. While raising a request for return on the Platforms, the User shall have the option to seek a refund of the money paid by him/her towards the purchase of the Product. The User will be required to produce a copy of the original invoice at the time of placing a request for return or exchange of Products. Enn Ess Trades reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice on the User.

  • A User is permitted to fully or partially cancel orders prior to its dispatch from Enn Ess Trades. Upon successfully placing an order on the Platforms and after Enn Ess Tradeshas successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting Enn Ess Trades to process a cancellation by sending an email to www.ennesstrades.com. In all events of cancellation, prior to the dispatch of the purchased Products, Enn Ess Trades shall initiate refunds within 2 (two) business days from the date on which it received the request from the User. The refund will reflect in the User’s bank account within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which Enn Ess Trades initiates the refund. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.

  • If a User has purchased Products which form a part of a package of other Products, or if the Product forms a part of a promotional package (collectively, the “Bundled Package”), the User shall be required to return all the Products that form a part of the Bundled Package for Enn Ess Trades to process refunds. For illustrative purposes, if the User has purchased a toy car and a toy truck as 1 (one) Product in a promotional package, the User will be required to return both the toy car and the toy truck and will not be permitted to return either only the toy care or only the toy truck from the Bundled Package.

  • Return of or refund for purchased Products shall not be entertained by Enn Ess Trades if:

  •           The Product has been used for reasons apart from checking fit and comfort. If Enn Ess Trades is satisfied that the Product has been used for reasons apart from checking fit and comfort, Enn Ess Trades shall reserve the right to reject the return of the Product;

  •           The price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;

  •           The serial number/IMEI number/bar code of the Product, as applicable, does not match Enn Ess Trades records;

  •           The accessories delivered with the Product (such as chargers, Remote, user manuals, etc) are not returned along with the Product, in an undamaged condition;

  •           There are any dents, scratches, tears or any other damage to the Products or any part thereof;

  •           In the case of electronics, if the Products sought to be returned are not sealed in the poly jiffy bag provided by Enn Ess Trades;

  •          The gifts accompanying the purchased Product have not been returned, or upon being returned, show signs of being used or defect; or

  •          Enn Ess Trades is satisfied that the Product has been rendered defective or unusable.

  •          Enn Ess Trades shall not accept return or refund requests raised for any such Products that may be specified by Enn Ess Trades from time to time.

  •          Assorted products being sold through the website are not eligible for returns.
     

  • Enn Ess Trades shall not accept return or refund requests raised for any such Products that may be specified by Enn Ess Trades from time to time.

  • Enn Ess Trades shall initiate a process of refund of the money paid by the User towards purchase of a Product, if upon conducting quality checks, it is satisfied that the Product being returned entitles the User to a refund. It is further clarified that the Enn Ess Trades shall not be required to make any refund in respect of any Product that it deems ineligible for a refund based on such quality checks.

  • It is expressly clarified that the refund entitled to by a User shall not include money paid towards shipping charges or any other such charges applicable from time to time, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and accepted by Enn Ess Trades after due verification at its sole discretion).

  • Enn Ess Trades shall make all reasonable attempts to keep the User apprised of the status of refund through updates shared on the User’s registered mobile number and email address. Enn Ess Trades disclaims all liabilities that may arise on account of its failure to keep the User apprised of the status of the refund.

  • In the event a User returns a Product that is not accompanied by the accessories, gifts or other items originally bundled with such Product, Enn Ess Trades shall have the right, exercisable at its sole discretion, to (i) (a) refuse to accept the return of such Product, or (b) process any refund thereof, or (ii) deduct the amount payable in respect of such items from the amount of refund such User is entitled to.

  • Enn Ess Trades shall, subject to the satisfactory completion of required quality checks on the returned Products, initiate a refund request. If the request for refund is undisputed by Enn Ess Trades, the refund should reflect in the User’s bank account within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which Enn Ess Trades initiates the refund.

  • Refunds shall be processed by Enn Ess Trades through its normal banking channels. Further, should the User have used more than 1 (one) payment option for the purchase of Products on the Platforms, Enn Ess Trades shall process all refunds through a Payment Option (as defined in the Fee, Payment and Promotions Policy) Enn Ess Trades deems fit, in its sole discretion, to process such refunds.

  • Return of purchased Products are facilitated through Enn Ess Trades’ reverse-logistics partners. Upon a User making a request for return of Product on the Platforms and the same being duly acknowledged by Enn Ess Trades, Enn Ess Trades reverse-logistics partners shall get in touch with the User in order to collect the purchased Products from the User and delivering it to Enn Ess Trades.

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